Privacy Policy

This Privacy Policy describes how Smith & Carter (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.

  • Financial Data: Payment information (processed securely through Shopify Payments; we do not store full credit card numbers).

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order status.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us (via opt-in), provide you with information or advertising relating to our products or services via Klaviyo.

3. Sharing Your Personal Information

To provide a seamless shopping experience, we share your Personal Information with third parties that act as our service providers:

  • Shopify: Our e-commerce platform provider.

  • Shopify Payments: To process your transactions securely.

  • Fulfillment Partners: As we operate with international distribution hubs to ensure the best curated selection, your shipping details are shared with our logistics partners to deliver your package.

  • Marketing & Analytics: We use the Pinterest Pixel (and potentially Google/Meta pixels) to help us understand how our customers use the Site and to serve you relevant inspiration and advertisements.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes retargeting on Pinterest based on your browsing history on Smith & Carter.

5. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you are a California resident, you have specific rights under the CCPA regarding the sale of your data (which we do not do) and access to your data.

6. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our hello@smithandcarter.com.